Grievance Redressal
How to raise a complaint, who handles it, and what happens if you are not satisfied.
Raising a complaint
Write to the grievance officer below with your business name, account reference and what went wrong. Complaints raised from inside the platform are tagged automatically with your account.
Acknowledgement
Every complaint is acknowledged within one working day with a reference number you can quote in follow-ups.
Resolution timeline
We aim to resolve within 15 working days. If a complaint needs longer — typically where a verification or banking partner is involved — we will tell you why and give a revised date.
Escalation
Unresolved after 30 days, or unhappy with the outcome? Escalate to the RBI Ombudsman under the Integrated Ombudsman Scheme, 2021.
If your complaint is unresolved after 30 days, or you are not satisfied with the response, you may escalate to the RBI Ombudsman under the Reserve Bank — Integrated Ombudsman Scheme, 2021.